Front of House/ Receptionist Course

Elevate your experience with our engaging Front of House Course. Exceptional reception staff are indispensable assets to any business or organisation, contributing to customer satisfaction, operational efficiency, and positive brand perception. This interactive, one-day training session blends core customer service skills with essential basic audiological knowledge to create a truly client-centric atmosphere in your practice.  This course promises not only to boost the confidence of your front of house staff but also to significantly enhance the quality of service they provide, making every client interaction as informative and welcoming as possible. Equip your team with the knowledge and skills to transform your front desk into an integral part of your audiological care team. Join us for a fun and fulfilling day of learning and professional growth.

Course aimed at :– Designed specifically for staff who are the first point of contact for clients.

Course feedback

“We found it really informative and extremely useful for front of house staff. Julia made it fun and interesting with lots of activities throughout. Everything was covered, from the very first contact with the customer, to the end when the customer leaves the clinic with every intention of returning after having had five star treatment.”

“Julia was a brilliant trainer who was really engaging and made the day fun and informative”

“Highly recommend this course, I feel I can take a lot of what I have learnt and use it in clinic ”

“Thank you! I found the course very informative and engaging. It was a great mix of presentation, games, and games. Lots of fun…